|
|
|
Why should I use silk flowers instead of fresh flowers?
|
The quality of silk flowers have improved greatly over the last decade and in many cases are indistinguishable from their fresh counterparts. Click Here to review all the benefits that silk flowers provide. |
|
Can I get a sample?
|
Yes! For a FREE Sample Kit just email us, we will ship you a complete sample kit that includes the exact flowers, foliage and ribbons in your arrangements. |
|
How do I customize my flower order?
|
To customize your flower order just fill out the "Request a Quote" form and submit. Or call us at 847-829-9219 and we will be happy to work with you one-on-one to customize your flower needs. |
|
What if I am not sure what flowers I want?
|
With so many options, it can be difficult to decide on what you want. You can browse through the Photo Gallery to review bouquets, ceremony and reception decorations. Read through one of our FREE flower guides. These guides include: Types of Flowers, Seasonality of Flowers, Bouquet Styles and the Meaning of Flowers |
|
Can I see my bouquet before you ship it?
|
Yes. We will be happy to send you a digital photograph of your bouquet, via e-mail. You can critique and make adjustments before your order is shipped. Or for bride in the local counties of McHenry, Lake or Kane of IL, we are happy to make a pre-view appointment with you. |
|
Can I order my customized flowers on-line?
|
All bouquets in the on-line boutique provide you with a variety of customizing options. If for some reason, you do not see the option you would like, please call us at 847-829-9219 or e-mail us at sales@bloomedtolast.com. Ensure to include the product name. We are happy to work with you to help create the perfect bouquet or accessory. |
|
How far in advance should I place my order?
|
We recommend at least 3 to 6 weeks before your event. Orders will be shipped as soon as there are complete and average a 2-4 week turn around. |
|
|
|
|
|
Will my bridal accessories come with my flower order?
|
Yes. We prefer to ship your order complete unless otherwise noted at the time of purchase. |
|
When will my bridal accessorie order be shipped?
|
Items in stock will be processed within 2-3 days and then shipped. Bridal accessories with customized options may take up to 14 business days, before being available to ship. |
|
What if an item I have ordered is back-ordered or is no longer available?
|
You will be contacted immediately. At that time we will notifiy you of the expected availblity date for back-ordered items and alternatives for any discountinued item. If you choose to cancel the item we will update your order and e-mail you a new confirmation and a refund to your credit card will be processed immediately. |
|
|
|
|
|
What forms of payment do you take?
|
We accept Visa, Mastercard, Discover, American Express, Paypal, check and/or money order. However, checks are subject to a 10 day waiting period before items are shipped. |
|
Can I pay by phone, fax or mail?
|
Yes. Credit Card payments may be made by phone, or fill out our credit card authorization form and return via fax or e-mail. Checks, or money orders may be received through the mail. |
|
When will my credit card be processed?
|
Your credit card will be processed when all items have been confirmed for availablity and your entire order is processed. |
|
Do I have to have a Paypal account to pay for my order?
|
No. We use Paypal 's secure payment processing system to process your payment . We take all forms of credit. However, if you have a Paypal account you may also use this for your payment. |
|
|
|
|
|
How long before I will receive my order?
|
Orders typically take 4-7 business days. |
|
How will my order be sent?
|
All orders are sent FedEx Ground, unless other arrangements have been made.
|
|
How will I know what the shipping charges will be?
|
Shipping charges are applied based on a purchase amount and described below. All orders over $300 receive FREE shipping.
- $ 0 - $ 50 = $5
- $ 51-$100 = $10
- $101-$150 = $15
- $151-$200 = $20
- $201-$300 = $25
- $300+ = FREE
|
|
Do you ship internationally?
|
Yes. We are happy to ship your flowers anywhere in the world. Please e-mail us at sales@bloomedtolast.com for an estimate. Please be sure to include the full address information with zip code. |
|
|
Return/Cancellation Policy
|
|
What is your return policy?
|
All items are returnable for a full refund. A Return Authorization code is necessary for to process your order. Please call or e-mail us for the RA number. Returns without a RA# will NOT be accepted. All return claims must be made within 10 business days of order receipt. Please note; shipping will NOT be refunded. Items must be returned in original, undamaged condition. There are no refunds for "Sale Items", "One of a Kind", or "Custom Orders". |
|
What is your cancellation policy?
|
If for some reason you need to cancel, please contact us immediately. Will be happy to cancel your order and provide a full refund. |
|
What if an item arrives damaged?
|
If an item is damaged, please call us or e-mail us within 10 business days of receipt. We will replace the item immediately and at no additional expense to you. |
|
|
|
|
|
How will I know my information is safe?
|
Bloomed to Last, Inc. does not transfer, sell or share your personal information with anyone, vendor or affiliate without your written consent. |
